Returns

We offer a free UK returns service for all orders over £79.99. At present this service is only available in the UK. Its quick and easy, just place the items you intend to return in a protective wrapping or a plastic bag and scan the QR code from the returns leaflet in your oarcel This free service is based on a maximum of two items returned. You can return more than two items but they will incur a £3.95 restocking charge for every item after the second one returned.

Return costs of orders below £79.99, from the Republic of Ireland or the rest of the world are borne by the customer

If you are not satisfied with your purchase from us you have 14 days to claim a refund or an exchange from the date you receive your order. When returning orders under £79.99 we will only refund the price of the goods and not the postage charged unless the goods are damaged or faulty. When returning goods they must be unworn and also in their original packaging (ie the box not to be destroyed or defaced). If the items have come back to us and are not in good condition or not fit for resale we have the right to refuse a refund. If your order is supplied with a box this must also be returned in condition fit for resale. This does not affect your statutory rights. You must have proof of purchase to obtain a refund, which will be your receipt. When returning goods we would recommend that you use recorded delivery as you can track the delivery. Donaghys are not responsible for goods that are lost in the post or missing. When returning make sure to complete the returns form correctly which has been provided.

When returning items please put them back in the protective wrapping you received them in or a plastic bag will do.

Note: We are an online & bricks and mortar business, items may have been on display or tried on in store.

Exchanges

If you wish to exchange your purchase as it is unsuitable please complete the returns form which has been provided to you within the shoe box or please contact us through phone or email.

Delivery’s

Once the payment for your goods has been cleared we will then dispatch your goods for delivery. If the goods happen to be out of stock we will advise you through email and issues a refund right away. Shoes being delivered may not be boxfresh due to being tried on in the shop.

Collect in Store Orders

Please wait until you receive an email stating that your order is ready for collection before coming in store as our team need time to prepare your item(s). You have 14 days from placing the order to collect it. Any orders not collected within 14 days will be cancelled and refunded.

Security and Payments

All transactions which take place on Donaghys website are processed securely through Shopify payments if you use a credit or debit card. We also use PayPal and Klarna . All your payment details are held on Shopify secure servers or PayPal/Klarna. Donaghys has no access to any of your card or payment details. We may contact your bank if we suspect the transaction is fraudulent in anyway, this may cause a delay in processing and dispatching but is in the best interest of the customer.

All prices shown are in pounds sterling and are inclusive of any VAT payable in UK. Donaghys are not responsible for any additional taxes or import costs for orders delivered to outside the EU. Should a product be listed at an incorrect price due to a typing error or incorrect information from suppliers Donaghys reserve the right to cancel, refuse or decline any orders listed at the incorrect price whether the order has been confirmed or not. Prices quoted on this web store are for internet sales only.

Lost Items

Once we have dispatched your item from the store there will be a minimum of 3 days before you may receive it. It may take longer to receive this is just a rough guide. If you feel that it has been too long then don't be afraid to contact us and will be able to track the item by the tracking code to see where its current location is.

Cancellations.

Donaghys reserve the right to cancel an order at any time.

Complaints

As we are family owned business we are dedicated to customer service and take all complaints very seriously. If you have any complaints or concerns you can contact us by:
Phone: 02840662750
Email: info@donaghys.co.uk
Address: Donaghys Shoes, 25-31 Newry Street, Banbridge, Co Down, BT32 3EA